No more downloading attachments, making folders, copy-pasting files and typing register entries. Inward does it all for email and WhatsApp, on your own PC.
8 manual steps per document. Inward does them all.
For every attachment a client sends, someone in the office does this by hand. With several attachments in one email, it takes longer still.
By hand
5–8 min per document
1Open the client's email✓
2Work out which client it is✓
3Check the attached documents✓
4Download or copy the attachment✓
5Search for the client's folder✓
6Open the FY and document-type subfolder✓
7Paste and rename the file✓
8Type an entry in the register✓
With Inward
0 min every 5 minutes, on its own
All 8 steps happen automatically, and your document register fills itself: who sent it, when, which client, what type, and the exact folder it was saved in.
XLSInward_Document_Register.xlsx
Filed onFromClientDoc typeSaved to
04 Oct 20:42Rahul SharmaSharma & CoForm16Sharma & Co\FY26-27\Form16
04 Oct 20:31Mehta TradersMehta TradersBankStatementMehta Traders\FY26-27\BankStatement
04 Oct 20:12+91 98220 12345Patel HUFSalarySlipPatel HUF\FY26-27\SalarySlip
04 Oct 19:55R. IyerR. IyerLICReceiptR. Iyer\FY26-27\LICReceipt
Open it in Excel or PDF in one click, for a day, a month or the whole FY. Included with Inward, no extra cost.
Based on 5 minutes per document by hand, the low end of the usual 5–8 minutes.
42 hours≈ 5 working days saved every month
Why offices switch
Automatic. Accurate. Private.
5 minMailbox and WhatsApp checked every 5 minutes
Documents from email and WhatsApp are filed on their own. No downloading, renaming or dragging files into folders. Run now files them straight away.
3Checks on every file: client, financial year, document type
Matched to your client list by email address or mobile number. Unknown senders wait for you. Every file is recorded twice: dashboard history and a permanent audit trail.
PDFform16_partB.pdffrom +91 98220 12345
ClientSharma & Comatched by mobile number✓
YearFY26-27from the date received✓
TypeForm16from the file name✓
Sharma & Co / FY26-27 / Form16 / form16_partB.pdf
0Client emails passing through our servers
Inward runs on your office server or laptop and saves into your own folders. WhatsApp files travel encrypted and are deleted from our relay once Inward collects them.
MailboxWhatsAppRelay servercopy deleted ✓Your PCyour foldersPDFEmail: straight to your PCWhatsApp: encrypted, deleted once collected
Automations
Two automations. One dashboard.
Inward files what clients send. Inward+ adds WhatsApp documents, reminders and campaign tracking, on the same client list and the same dashboard.
Inward
Live
PDFform16.pdfPDFsalary_slip.pdfPDFbank_stmt.pdf
Reads the office mailbox and files every client attachment by client, financial year and document type.
Works with Gmail, Yahoo and classic Outlook
Duplicates skipped, new versions kept as _v2
Excel register filled for you: who sent what, when, and where it was saved
No more typing register entries. Every document is logged as it is filed: who sent it, when, which client, what type, and the exact folder. Open it in Excel or PDF in one click, for a day, a month or the whole FY.
Filed onClientDoc type
02 OctSharma & CoForm16
03 OctMehta TradersBankStatement
04 OctPatel HUFSalarySlip
04 OctR. IyerLICReceipt
Export ExcelExport PDF
XLSInward_Document_Register.xlsx
03 / 06
Knows your clients
Mail from a saved client is filed straight away. A new sender waits in Needs your attention.
rahul.sharma@gmail.com→Sharma & Co · filed
+91 98220 12345→Mehta Traders · filed
new.sender@yahoo.com→Needs your attention Assign
04 / 06
No duplicates
An identical file is counted, not saved again. Same name with new content is kept as file_v2.pdf.
PDFform16.pdfPDFform16.pdf new content
Sharma & Co / FY26-27 / Form16
form16.pdf saved 2 Oct
Identical file: counted, not saved again
form16_v2.pdf new version kept
05 / 06
Checks every 5 minutes
Oldest mail first, or straight away with Run now. A failed save is retried on every check.
5:00next check
Run now
08:12 pm · Patel HUFfiled
08:31 pm · Mehta Tradersfiled
08:42 pm · Rahul Sharmafiled
Oldest first · failed saves retried every check
06 / 06
Mailbox untouched
Nothing is moved, deleted or marked as read. Moving filed mail to a Filed folder is optional.
Office mailbox · Inbox
Rahul SharmaForm 16 for FY 2025-26PDFcopy
Mehta TradersSeptember bank statementPDFcopy
Patel HUFSalary slip AugustPDFcopy
Client folders
✓ Still unread · nothing moved or deleted
The flow
How Inward files a document.
From a client's email or WhatsApp message to the right folder, while the office keeps working as usual.
01Send
Step 1 of 10
A client sends documents
By email, or on WhatsApp with Inward+. Form 16, salary slips, bank statements, LIC receipts.
Step 2 of 10
They reach the office
Your mailbox (Gmail, Yahoo or classic Outlook) or your WhatsApp Business number.
Step 3 of 10
Inward checks for new documents
Mailbox and WhatsApp every 5 minutes, or straight away with Run now. Oldest first. Each sender is matched by email address or mobile number.
Step 4 of 10
From a saved client?
Yes: Inward carries on.
If no: Needs your attention
Assign the sender to a client, Ignore them, or Dismiss it.
↺ Assigned to a client: filed on the next check (step 3)
Step 5 of 10
Any attachments?
Yes: Inward carries on.
If no: Kept for review
A client message with nothing attached to file.
Step 6 of 10
Every attachment is sorted
Document type from the file name, then the subject or WhatsApp caption. Financial year from the date received. Photos become PDFs.
Step 7 of 10
Saved into the client's folder
Client / FY26-27 / Form16 / file.pdf
Identical file already saved
Counted as a duplicate, not saved again.
Same name, new content
Saved alongside as file_v2.pdf.
Couldn't be saved
Retried every check; after 5 tries it waits for Retry.
Step 8 of 10
Recorded twice
In the dashboard history and in the permanent audit trail. WhatsApp documents carry a WhatsApp badge.
Step 9 of 10
The original is handled safely
Email stays where it was: nothing moved, deleted or marked as read. The server's WhatsApp copy is deleted once Inward has collected it.
Step 10 of 10
See it on the dashboard
Every document by client, type and date. Excel and PDF registers.
Runs on one PC, or on a shared office server used over Remote Desktop. WhatsApp documents come with Inward+.
FAQ
Questions offices ask.
Does Inward change anything in our mailbox?
No. Emails stay where they are, unread mail stays unread, and nothing is deleted. You can choose to move filed mail to a Filed folder.
What happens with mail from someone we don't know?
It goes to Needs your attention. Assign the sender to a client and their documents are filed on the next check. You can also Ignore the sender or Dismiss the mail.
How does it decide the financial year?
From the date the email was received. A Form 16 emailed in June 2026 goes into FY26-27.
Where are the folders kept?
On the PC or office server where Inward runs, in the folder you choose.
Does our client data leave the office?
Email documents go straight from your mailbox to your PC and never pass through our servers. With Inward+, WhatsApp documents are held encrypted on our server only until Inward collects them, then deleted. Anything not collected is deleted after 30 days.
Reach every client on WhatsApp alongside Inward. Send due-date reminders and campaigns, ask for missing documents, track who read and replied, and receive documents on WhatsApp straight into the client folder, through the official Meta WhatsApp Business API.
Received your Form 16, thank you. It is filed and ready for your return.11:18 ✓✓
Features
What Inward+ adds.
Campaigns to client lists
Pick clients by group or by pending documents and send one message to all of them.
Approved templates
Messages use templates approved by Meta, so they reach clients reliably and stay within WhatsApp's rules.
Pending-document requests
Inward already knows what each client has sent this year. Inward+ can ask only the clients still missing a document.
Opt-in respected
Only clients who agreed to WhatsApp messages are included. Opt-outs are honoured automatically.
Campaign tracking dashboard
Sent, delivered, read and replied for every client, grouped into Hot, Warm, Silent and Not interested, next to the documents Inward has filed.
Documents on WhatsApp
Clients send Form 16, bills or bank statements on WhatsApp. Photos become PDFs, each file lands in that client's folder, and the client gets an instant "Received" reply.
Same office setup, private by design
Runs with Inward on your PC or office server, on your own WhatsApp Business number. Documents travel encrypted and the server copy is deleted once collected.
Example campaign
ITR season, without the phone calls.
1 June
Send "Please share your Form 16 for FY 2025-26" to all salaried clients.
As files arrive
Inward files each Form 16 that comes in by email or WhatsApp. The client drops off the pending list.
20 June
A reminder goes only to clients who still haven't sent it.
Any time
The dashboard shows who was messaged, who read it, who replied and whose documents are in.
Messages go from your firm's own WhatsApp Business number. Meta bills its message charges to your firm directly, with no markup from us.